When it comes to Customer Relationship Management, we rely on our strong partner Microsoft. Build and maintain personalized customer relationships through the powerful combination of Microsoft products and CICERO know-how:

Supporting the modern seller: a new definition of customer retention with CICERO.CRM

  • Increase productivity and revenue with seamless, secure access to Microsoft Office 365 and LinkedIn data in real time, both in the office and on the go.
  • Consolidated data view per customer, all with the familiar Microsoft look-and-feel.
  • Improve customer insight and visibility with AI-assisted analytics dashboards that empower you & your employees to easily review and evaluate customer and sales performance.
  • New SFA technology (Sales Force Automation) allows teams to create leads such as contract renewals more targeted & to close sales in a smarter and more efficient manner.
  • Feedback loop to improve sales & service processes
    • structured customer feedback for improved products & services
    • smartly integrated business processes by CICERO CONSULTING improve customer service & process efficiency
    • reduced coordination effort, no double visits
    • clients of our customers benefit from the improved service
    • measurably higher customer retention & sales
  • For CICERO CONSULTING the security of uniformly stored customer and sales data and the fulfillment of compliance requirements is key.

Our customers benefit from our know-how as one of 3.500 local Microsoft partners worldwide. Microsoft customers benefit from the advantages of an attractive, integrated platform with low total cost of ownership. Microsoft stands for innovation and future sustainability.